Questions before submitting an invoice
Is Receevd a debt collection agency or legal service?
No. Receevd is a managed payment follow-up service. It does not provide legal advice, debt collection agency services or guaranteed payment.
Will Receevd contact my customer?
Yes, where authorised. The MVP assumes Receevd sends reminders on behalf of the customer and makes a scoped payment-status call where included.
Does Receevd collect invoice payments?
No. Receevd does not collect, receive or hold payments on behalf of customers. Payments must be made directly to the business named on the invoice using details approved by that business.
What happens if the invoice is disputed?
The sequence is paused. Receevd records the query and reports back to the business. Receevd does not resolve contractual or legal disputes.
Are uploads unlimited?
No. The MVP limit is 5 files per invoice, 3MB total per submission, using PDF, PNG, JPG or JPEG. This avoids unnecessary storage risk.
What happens if my case is unsuitable?
If a paid submission is unsuitable before follow-up work begins, Receevd can mark the case as refund required or credit required.